FAQs

Our custom press-on nails are designed to last up to 2 weeks with proper application and care. The longevity can vary depending on your activities and how well you follow the application and aftercare instructions provided.

Yes, our nails are reusable! With gentle removal and proper care, you can wear them multiple times. Simply file off any remaining adhesive or remove the tabs before reapplying.

Absolutely! We offer additional adhesive tabs and glue for purchase on our website. You can easily stock up to ensure your nails stay perfectly in place.

Each set of nails is handmade and customised to your specifications. Typically, it takes 5-7 business days to create and dispatch your order, but this may vary depending on the complexity of the design.

With your first order we will send you a free sizing kit in your required length and shape. If you to try another length or shape we recommend you to purchase another sizing kit as each variation may fit slightly different.

Each set of our press-on nails includes a nail prep kit (with an alcohol wipe, buffer, and cuticle stick), adhesive tabs and glue, along with a detailed instruction guide.

Yes, you can order replacement nails for any that are broken or lost. Please contact our customer service team with the details of your original order, and we will assist you with a replacement.

Tens Beauty offers a truly bespoke experience with custom-fit press-on nails designed to your exact measurements and style preferences. Our nails are handmade with high-quality materials, ensuring durability and a luxury finish.

When applied and removed correctly, our press-on nails should not damage your natural nails. We provide comprehensive instructions to ensure safe application and removal, helping to maintain the health of your natural nails. It's important to avoid forceful removal, which can lead to damage.

With Royal Mail First Class post, estimated delivery within the UK is 1-2 business days after dispatch. Delivery times may vary slightly due to postal service delays or during busy periods.

We do not offer returns or refunds unless the item is faulty. If you receive a faulty product, please contact us within 14 days of receipt, and we will arrange a replacement or refund. Due to the custom nature of our products and hygiene reasons, we cannot accept returns or offer refunds for change of mind.

If you’ve received a faulty item, please get in touch with our customer service team immediately with your order details and a photo of the issue. We will promptly arrange a replacement or refund, and we’ll cover any return postage costs for faulty items.

If something is missing from your order, please contact our customer service team with your order number and details of the missing item. We will investigate the issue and arrange for the missing item to be sent to you as soon as possible.

To redeem your gift card, simply enter the unique code at checkout in the designated gift card or discount code field. The value of the gift card will be applied to your total order amount. If the order total exceeds the gift card value, you can pay the remaining balance using one of our accepted payment methods.

Once you submit an order form we will email you back to confirm your design. You will then receive an invoice where you can pay through a secure link. We won't start on your design until we have received payment.

We accept a variety of payment methods, including major credit and debit card, Klarna and Apple Pay. All payments are processed securely to ensure your personal information is protected.