Privacy Policy

At Tens Beauty, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Personal Identification Information: This includes your name, address, email address, phone number, and payment details when you place an order or create an account.

  • Order Information: Information related to your purchase, including order details and payment history.

  • Technical Data: This includes your IP address, browser type, device information, and usage data collected through cookies and similar technologies.

  • Communication Data: Information you provide when contacting us through customer service, feedback forms, or email.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To handle your purchases, process payments, and deliver products.

  • Customer Service: To respond to your inquiries, manage your orders, and provide support.

  • Marketing: To send you promotional emails about new products, special offers, and other information we think you may find interesting. You can opt-out of receiving marketing communications at any time.

  • Website Improvement: To analyse website usage and improve our website, products, and services.

  • Legal Compliance: To comply with applicable laws, regulations, and requests from law enforcement.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third parties who assist us in operating our website, processing payments, delivering orders, or providing customer service. These parties are required to keep your information confidential and use it only for the purposes for which we provide it.

  • Legal Requirements: We may disclose your information if required by law, to protect our rights, or to comply with legal proceedings, court orders, or regulatory requests.

4. Data Security

We take the security of your personal information seriously and have implemented measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small files that are stored on your device when you visit our site. You can choose to accept or decline cookies, but this may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal data.

  • Deletion: You have the right to request the deletion of your personal data, subject to legal or contractual restrictions.

  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes where required. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at enquires@tensbeauty.co.uk

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting Tens Beauty with your personal information!